Privacy Policy

Last updated: September 22, 2025

At RebrandAid, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Personal Information

We may collect the following personal information:

  • Name and contact information (email address, phone number)
  • Company name and business information
  • Payment information (processed securely through Stripe)
  • Account credentials and preferences
  • Communication history and support requests

Usage Information

We automatically collect certain information about your use of our services:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on our website
  • Referring website and search terms
  • Error logs and performance data

Project Information

We collect information related to your projects and requests:

  • Project briefs and requirements
  • Brand assets and design preferences
  • Feedback and revision requests
  • Final deliverables and project files

2. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and improving our services
  • Processing payments and managing subscriptions
  • Communicating with you about your projects
  • Sending important updates and notifications
  • Providing customer support and troubleshooting
  • Analyzing usage patterns to improve our platform
  • Complying with legal obligations
  • Marketing and promotional activities (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We use trusted third-party services which help us operate our business:

  • Stripe: Payment processing and billing
  • Vercel: Website hosting and analytics
  • Cal.com: Scheduling and meeting management
  • Email services: Communication and notifications
  • Slack: Communication and notifications

Legal Requirements

We may disclose your information if required by law or in response to:

  • Valid legal requests or court orders
  • Government investigations or regulatory inquiries
  • Protection of our rights, property, or safety
  • Prevention of fraud or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response and breach notification procedures

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Improve our services and user experience

You may request deletion of your account and associated data at any time.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

You can request access to your personal information and receive a copy in a portable format.

Correction and Updates

You can update or correct your personal information through your account settings or by contacting us.

Deletion

You can request deletion of your account and personal information, subject to legal retention requirements.

Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link or contacting us.

Cookies and Tracking

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to your registered email address
  • Displaying a notice on our platform

Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@rebrandaid.com

This Privacy Policy is effective as of the date listed above and applies to all users of RebrandAid services.